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Delivery Supervisor, eCommerce - Days







Requisition ID:  76081 

Career Group:  Transportation 

Job Category:  E-commerce Delivery Ops & Cust Service 

Travel Requirements:  10 - 20%


Country: Canada (CA) 

Province: Ontario (CA-ON) 

City: Vaughan

Location: GTA CFC is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 





We have an exciting opportunity for a people focused, results oriented and passionate transportation leader to join our e-Commerce team in the role of Delivery Supervisor on our day shift.  Our day shift supervisor typcially works  4 days a week between the hours of 4:30am to 2:30pm..    Supervisors will  determine the number of drivers needed to perform the route plans and create the work schedule and communicate information to team members ongoing.    The Delivery Supervisor will exude outstanding leadership, interpersonal skills, teamwork, good judgment and decision making and commitment to the success of the Voilà  team. You will work in conjunction with Operations and Inventory Control  in order to achieve superior customer service and actively contribute to a positive and productive working environment.

What you can expect in this fast-paced role:


Coordinate teammates on the day shift
• Determine requirements and staff appropriately to ensure appropriate coverage for planning
• Reporting and ongoing monitoring of daily productivity information and on time service
• Explain variances on productivity
• Schedule equipment maintenance within Provincially legislated requirements and ensure the safe operation of all Transport vehicles at all times


Support delivery drivers
• Ensures a regular floor presence to keep updated on current business flow
• Manage attendance for team
• Recruits, trains, develops, motivates and coaches truck drivers, and provides regular feedback, including administering corrective actions as required
• Keep in close communication with team 
• Strong leadership skills - providing team with a clear vision and consistent sense of direction, serving as a role model for employees
• Ensure compliance for health & safety rules and regulations at all times 


Support the transportation clerks
• Support and provide ongoing training and development
• Review all Delivery Sheets and Trip Books


Symbolic Leadership
• Role model for personal grooming, adherence to the dress code, respect for co-workers and commitment to workplace diversity


What your resume will demonstrate to us:
  • Track record of providing exceptional customer service, whether at work or in your community
  • Ability to find solutions for customers & drivers in a professional, courteous and engaging manner
  • Willingness to learn new technology, processes and service standards
  • Ability to operate a "G" Licensed vehicle safely and responsibly
  • Willingness to be flexible and adapt to changes that occur in a "start-up" environment
  • The ability to regularly lift up to 40lbs
  • The desire to work independently as a member of a large, high performing team






Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.